1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and PT. DaehanGlobal Nutrindo ("GoRoda," "we," "us," or "our"), governing your access to and use of the GoRoda fleet management platform, including the website (goroda.app), mobile application, APIs, and all related services (collectively, the "Service").

By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.

2. Description of Service

GoRoda is a cloud-based fleet management platform that provides:

• QR code-based vehicle trip tracking with GPS
• Fuel consumption logging and receipt management
• AI-powered fuel anomaly detection
• Real-time vehicle location monitoring
• Smart alerts and daily fleet reports
• Multi-role access (Admin and Driver)

The Service is provided "as available" and features may be modified, added, or removed at our discretion as the platform evolves.

2.1 AI Analysis Disclaimer

3. Account Registration

3.1 Eligibility

You must be at least 17 years old and legally capable of entering into binding agreements under Indonesian law. The Service is intended for business use by fleet operators.

3.2 Account Creation

Accounts are created using a phone number and verified via OTP. You agree to:

• Provide accurate and current information
• Keep your PIN and account credentials secure
• Notify us immediately of any unauthorized access
• Be responsible for all activity under your account

3.3 Admin Responsibilities

If you are a fleet Admin, you are responsible for:

• Obtaining appropriate consent from drivers before adding them to the platform
• Informing drivers that their GPS location may be tracked in two modes (Trip Mode default and On Duty toggle opt-in)
• Managing user roles and access within your fleet
• Ensuring compliance with applicable labor and privacy laws regarding employee monitoring (UU PDP, Manpower Law)
• Acting as the data controller for your drivers' personal data; GoRoda acts as data processor

3A. GPS Tracking Modes (Driver-Specific Terms)

If you are a driver using the GoRoda app, the following terms apply to location tracking:

3A.1 Trip Mode (default)

GPS data is collected only between trip start and trip end actions you take in the app.

3A.2 On Duty Mode (opt-in)

If you activate the "On Duty" / "Sedang Bekerja" toggle in the app, GPS coordinates are collected continuously every 10 seconds while the toggle is ON. By activating this toggle, you provide explicit consent under UU PDP Art. 20 for the duration of the session. The consent dialog re-appears every 7 days.

3A.3 Withdrawal

You may turn the "On Duty" toggle OFF at any time. The app and server immediately stop collecting GPS data. No data is collected while the toggle is OFF. You may also revoke the underlying GPS consent permanently in Profile → Privacy.

3A.4 Data Use Restriction

Your employer may use this data only for purposes disclosed in the GoRoda Privacy Policy and your employment contract. Use for personal surveillance, off-duty monitoring, or sharing with parties outside the employment relationship is prohibited and constitutes a UU PDP violation by your employer.

3A.5 Data Subject Rights

You may exercise your rights under UU PDP Art. 5-15 (access, correction, deletion, portability, withdrawal of consent, complaint to authority) at any time. See the Privacy Policy for procedures.

4. Pricing and Payment

4.1 Free Trial

New accounts receive a 10-day free trial with full access to all features. No payment information is required during the trial. At the end of the trial, you must add credit to continue using the Service.

4.2 Subscription Pricing

GoRoda uses a usage-based pricing model:

• Rp 40,000/driver/month + Rp 30,000/vehicle/month
• All prices include PPN (VAT)
• Billing is based on prepaid credit (top-up model)
• Monthly charges are automatically deducted from your credit balance

4.3 Top-Up and Credits

You may purchase credit in advance. Bonus credit percentages are applied based on the top-up amount at the time of purchase. Credit is non-refundable except as required by applicable law. Unused credit remains in your account indefinitely.

4.4 Insufficient Balance

If your credit balance is insufficient to cover monthly charges, we will notify you. If the balance remains insufficient for 30 days, we may suspend your account. Your data will be retained for 90 days after suspension, after which it may be deleted.

4.5 Free Tier Permanence

4.6 Refund Policy

Subscription credit and monthly charges are non-refundable except as required by applicable Indonesian law. Upon voluntary account termination, any unused prepaid credit will be forfeited. If you believe you have been incorrectly charged, contact us within 30 days of the charge for review.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to reverse-engineer, decompile, or extract source code from the Service
• Access the Service through automated means (bots, scrapers) without our permission
• Interfere with or disrupt the Service or its infrastructure
• Share your account credentials with unauthorized parties
• Use the Service to track individuals without their knowledge or consent
• Upload malicious content, viruses, or harmful code
• Resell, sublicense, or commercially redistribute the Service without authorization

Violation of these rules may result in immediate account suspension or termination.

6. Data Ownership

6.1 Your Data

You retain ownership of all data you submit to the Service ("Customer Data"), including vehicle records, trip data, fuel records, and receipt photos. We act as a data processor for your Customer Data.

6.2 Our Platform

GoRoda retains all rights, title, and interest in the Service, including its software, design, trademarks, and technology. These Terms do not transfer any ownership rights to you.

6.3 Anonymized Data

We may generate anonymized, aggregated data from your usage that cannot identify you or your fleet. We may use such data for service improvement, benchmarking, and analytics. Anonymized data is not subject to deletion requests.

7. Data Export and Portability

You may export your Customer Data at any time through the Service's export features. Upon account termination, you will have 90 days to export your data. After this period, your data will be permanently deleted in accordance with our Privacy Policy.

8. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:

• Scheduled maintenance (we will provide advance notice when possible)
• Emergency maintenance or security patches
• Factors beyond our control (internet outages, natural disasters)

GPS tracking accuracy depends on the driver's device hardware, GPS signal quality, and environmental conditions. We are not responsible for inaccurate tracking caused by device or signal limitations.

9. Third-Party Services

The Service may integrate with or rely on third-party services (maps, payment gateways, cloud infrastructure). We are not responsible for the availability, accuracy, or practices of third-party services. Your use of third-party services may be subject to their own terms and policies.

10. Intellectual Property

The GoRoda name, logo, and all associated branding are trademarks of PT. DaehanGlobal Nutrindo. You may not use our trademarks without prior written consent. All content on the Service (excluding Customer Data) is protected by copyright and intellectual property laws.

11. Disclaimer of Warranties

We do not warrant that:

• The Service will be error-free or uninterrupted
• GPS tracking will be perfectly accurate at all times
• AI anomaly detection will identify all irregularities
• The Service will meet all of your specific requirements

12. Limitation of Liability

To the maximum extent permitted by Indonesian law:

• GoRoda shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunities, or goodwill
• Our total liability for any claim arising from or relating to these Terms or the Service shall not exceed the total fees paid by you in the 12 months preceding the claim
• We are not liable for decisions made based on data or reports generated by the Service

13. Indemnification

You agree to indemnify and hold harmless PT. DaehanGlobal Nutrindo, its officers, employees, and agents from any claims, damages, losses, and expenses (including legal fees) arising from:

• Your use of the Service in violation of these Terms
• Your violation of any applicable law or regulation
• Your failure to obtain required consents from drivers or employees
• Any dispute between you and your drivers regarding monitoring or data collection

14. Termination

14.1 By You

You may terminate your account at any time by contacting us at [email protected]. Remaining credit balance at the time of voluntary termination is non-refundable.

14.2 By Us

We may suspend or terminate your account if you:

• Violate these Terms
• Engage in fraudulent or illegal activity
• Have an insufficient balance for more than 30 days
• Fail to respond to notices regarding account issues

We will provide reasonable notice before termination except in cases of severe violations.

14.3 Effect of Termination

Upon termination:

• Your access to the Service will be disabled
• You have 90 days to export your data
• After 90 days, your data will be permanently deleted
• Sections on intellectual property, limitation of liability, indemnification, and governing law survive termination

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Indonesia. Any disputes arising from these Terms shall be resolved as follows:

1. Negotiation: The parties shall first attempt to resolve disputes through good-faith negotiation within 30 days
2. Mediation: If negotiation fails, the parties may pursue mediation
3. Arbitration or Court: Unresolved disputes shall be submitted to the competent courts in Jakarta, Indonesia, or to arbitration under the rules of BANI (Badan Arbitrase Nasional Indonesia) as mutually agreed

16. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and GoRoda
• Severability: If any provision is found unenforceable, the remaining provisions continue in full effect
• Waiver: Failure to enforce any right does not constitute a waiver of that right
• Assignment: You may not assign these Terms without our consent. We may assign our rights and obligations to a successor entity
• Force Majeure: Neither party is liable for delays or failures caused by events beyond reasonable control (natural disasters, government actions, internet outages)
• Notices: We will send notices via the app, email, or phone number associated with your account

17. Changes to These Terms

We may modify these Terms at any time. When we make material changes:

• We will update the "Last Updated" date at the top of this page
• We will notify you via the app or other communication channels
• Continued use of the Service after changes take effect constitutes acceptance

If you disagree with the updated Terms, you may terminate your account as described in Section 14.

18. Contact Us

For questions about these Terms: